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5 Questions Almost All Water Damage Customers Ask Us.

Keith-Equipment2

Hiring a professional company can make you nervous, especially in an emergency situation – we get it. We've seen a lot in 43 years, and worked with lots of different individuals, families, and their homes in our community. While water damage happens more than we like, we often receive many questions from our customers, and we would love to help with your questions before damage even occurs. Below are some frequently asked questions we get during a water emergency, and our honest answers.

What is the typical amount of time to dry out my basement after it floods?

As you can assume, each job is totally different. We base this answer on multiple criteria including square footage, type of materials affected, and amount of content to name a few. We have found the average home with a finished basement would require a 3-4 day commitment. This typically includes same-day emergency service, water extraction, demolition and removal of materials not salvageable (like drywall flood-cuts or carpet), and returning your home to normal conditions.

What equipment do you have and how do you decide what to use?

Our flood drying equipment is commercial grade and not your average household fan. Our Technicians know the ins and outs of each piece of equipment – from our vehicle mounted extraction pumps to handheld moisture meters, dehumidifiers and air movers, air scrubbers to hydroxyl generators and HEPA vacuums, we have everything we need to get the job done, no matter the size. Whether it is an entire high rise flooded top to bottom or a minor bathtub overflow, we will know exactly what to use and are happy to explain the process once we are on site and have determined what your project needs.

Your equipment is loud. Can I turn it off at night?

We will be the first to admit that our equipment is powerful, and with that naturally comes some unfamiliar noise that can disrupt your conference call or trying to fall asleep. It is important to not disrupt the machines by turning them off and on without consulting with your Lead Technician first. Once equipment is set up, we regularly monitor and keep documentation of the moisture and humidity levels. We make adjustments when necessary, but just remember that our commercial-grade equipment is built to run continuously. Our goal is to get your property back to normal as quickly as possible, so it's important to leave everything running until we confirm the temperature, humidity and moisture levels of affected areas have been dried to approved standards.

It's nice outside, can I open the windows while your equipment is running?

When we arrive at a loss, the first thing we do is to evaluate the conditions and set up equipment based on many factors, including the external environment. Opening windows and doors can interfere with these pre-established efforts to dry your property and could very well prolong the restoration process. We recommend you leave all windows closed, but give us a call under special circumstances, and we are happy to give you an honest recommendation.

Everything seems dry to me, I'm going to unplug and move your equipment. Is that okay?

Have you ever opened your dryer out mid-cycle, pulled out a pair of jeans, just to throw it back in because it's still wet? Then you probably reminded yourself the dryer says there is 20 minutes left, so you need to let it do its job. It's crucial to let our professionals do their job, and we ask that you trust us by refraining from touching or moving anything until we've reached the right time. Our technicians are certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and have gone through extensive training in order to confidently mitigate your situation.

Making you feel comfortable with our process and ensuring you are 100% satisfied is our goal. Keep us in mind should you ever experience water damage at your property, and have your questions ready, because that's why we are here!

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