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Residential Restoration
Process
We SEE THE UNEXPECTED EVERYDAY

 

Your home is your safe place. Experiencing water, fire, mold or other damage inside that space can cause a range of emotions, and you might not know where to start.

 

We have offices in Morton/Peoria, Bloomington/Normal, and Champaign/Mahomet to respond to your emergency.

 

When you call Menold, our Dispatchers collect contact information and input you into our system. 

 

#1 Be ready to provide:
  • Your name(s)
  • Address of loss and billing address (if separate)
  • Phone number(s)
  • Email address - we use this only to send correspondence regarding your project
  • A description of your loss - what happened, where did it happen, what building materials are affected, do you have electricity, etc 
  • Insurance information (if it applies) such as your agent, adjuster, deductible amount, and claim number
  • Referral information - aka, how did you hear about our company?

 

#2 YOU'LL GET A CALL FROM A PROJECT MANAGER
  • Our Dispatchers send your information to a Project Manager who covers your area.
  • If you require emergency service, you'll get a call within minutes.
  • For all other calls, you'll typically receive a call back the same day.
  • The Project Manager will gather further details, and either dispatch an emergency response technician or schedule out the first visit appropriately. 

 

#3 WE ARRIVE PREPARED

We come prepared with restoration equipment, thermal imaging, 3D camera capabilites and all the knowledge needed to formulate a plan of action to get things back to normal as soon as possible. 

 

Call us today at 877-636-6537 to talk to our team or contact us online.

EMERGENCY RESPONSE SAVED MARK AND KIM's basement after water damage
 

Mark and Kim share their story of a flooded basement and how Menold's response was crucial to restoring their home.

Before & After
Fire Damage
Fire Damage
Water Damage
Mold Damage
Mold Damage
Fire Board Up
Fire Damage
Water Damage
Learn more about our services

 

Property damage doesn't stand a chance. We can help!

Fire
Fire
Mold
Mold
Water
Water
Disinfect
Disinfect
Storm
Storm
Vandalism
Vandalism
Property
Property
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