We SEE THE UNEXPECTED EVERYDAY
Your home is your safe place. Experiencing water, fire, mold or other damage inside that space can cause a range of emotions, and you might not know where to start.
We have offices in Morton/Peoria, Bloomington/Normal, and Champaign/Mahomet to respond to your emergency.
When you call Menold, our Dispatchers collect contact information and input you into our system.
#1 Be ready to provide:
- Your name(s)
- Address of loss and billing address (if separate)
- Phone number(s)
- Email address - we use this only to send correspondence regarding your project
- A description of your loss - what happened, where did it happen, what building materials are affected, do you have electricity, etc
- Insurance information (if it applies) such as your agent, adjuster, deductible amount, and claim number
- Referral information - aka, how did you hear about our company?
#2 YOU'LL GET A CALL FROM A PROJECT MANAGER
- Our Dispatchers send your information to a Project Manager who covers your area.
- If you require emergency service, you'll get a call within minutes.
- For all other calls, you'll typically receive a call back the same day.
- The Project Manager will gather further details, and either dispatch an emergency response technician or schedule out the first visit appropriately.
#3 WE ARRIVE PREPARED
We come prepared with restoration equipment, thermal imaging, 3D camera capabilites and all the knowledge needed to formulate a plan of action to get things back to normal as soon as possible.
Call us today at 877-636-6537 to talk to our team or contact us online.
